CHANGING YOUR REGISTRATION

If after registering you wish to modify your registration, you may request a modification by following the procedures described below. If you need to correct or update personal information (e.g., your mailing address), you may update your personal information through your account; see "About My Account" for details. To update your name or Social Security number, contact the CPACE program at (866) 496-7314.

CPACE–Written

Changing your test date, test center, or testing time. If you have already scheduled your test appointment and wish to change the date, time, or location of your test appointment, you may reschedule your test appointment through your account. The deadline for rescheduling your test appointment is 24 hours before your scheduled testing time. There is no fee for rescheduling a test appointment.

Note: If you have been approved for alternative testing arrangements and need to change the date, time, or location of your test appointment, you must call the Pearson VUE Accommodations Department at the phone number provided in your Authorization to Test email to reschedule your test appointment by telephone at least one business day (24 hours) before your scheduled testing time. The Pearson VUE Accommodations Department can be reached between 5:00 a.m. and 5:00 p.m. Pacific time, Monday through Friday, excluding holidays.

Withdrawing your CPACE–Written registration. If you have registered for the CPACE–Written but have not yet scheduled your test appointment, you may withdraw your registration by submitting a completed Withdrawal/Refund Request Form (see "Print Bulletin and Forms [PDF]" on the CPACE website).

If you have already scheduled your test appointment, you must first cancel your test appointment through your account. The deadline for canceling your test appointment is 24 hours before your scheduled testing time. Then, to withdraw your registration completely, submit a completed Withdrawal/Refund Request Form (see "Print Bulletin and Forms [PDF]" on the CPACE website).

For information about refunds, refer to the withdrawal/refund policy in "Test Fees and Payment Policies."

CPACE–Video

Changing your submission deadline. To change your CPACE–Video submission deadline, your request must be received by the registration/change deadline for the submission date you wish to change from or change to, whichever is earlier (see "Test Dates"). To request a change, submit a Change Request Form for the CPACE–Video (see "Print Bulletin and Forms [PDF]" on the CPACE website). There is no fee for changing your submission deadline.

Note: If you change your submission deadline, the video task assigned for that deadline will be different than the task assigned for your original deadline.

Withdrawing your CPACE–Video registration. If you have registered for a CPACE–Video submission deadline, you may withdraw your registration by submitting a completed Withdrawal/Refund Request Form (see "Print Bulletin and Forms [PDF]" on the CPACE website). The deadline for withdrawing your registration is 5:00 p.m. Pacific time on the registration/change deadline for the submission deadline for which you are registered.

For information about refunds, refer to the withdrawal/refund policy in "Test Fees and Payment Policies."

Top of Page