Frequently Asked Questions

Before Registering to Test

Q.	Where can I find materials that will help me prepare to test?
A.	See "Preparing for the Test" for information about where you can find test-preparation materials. [Top of Page]

Q.	When can I test?
A.	See "Test Dates" for a list of available test dates for the CPACE–Written and a submission schedule for the CPACE–Video. [Top of Page]

Q.	Where can I test?
A.	See "Test Centers" for a list of test centers located in California where you may take the CPACE–Written and for details about registering. [Top of Page]

Q.	What are the test fees, and what methods of payment are acceptable?
A.	See "Test Fees and Payment Policies" for a complete list of test fees and any related service fees and for information about acceptable methods of payment and the policies that apply to the processing of your payment. [Top of Page]

Q.	How do I register to test?
A.	See "Internet Registration " for information about registering for both the CPACE–Written and CPACE–Video. [Top of Page]

Q.	How much time will I have to test?
A.	See "During and After the Test" for CPACE–Written session length. [Top of Page]

Q.	What is on the test?
A.	See "Test Preparation Materials" for information on the content and format of each CPACE component. [Top of Page]

After Registering to Test

How do I confirm my registration?

The way in which your registration is confirmed depends on which component of the CPACE you registered for.

Once you schedule a test appointment for the CPACE–Written, you will receive a confirmation email listing your test date, your testing time, and the address and phone number of the test center, as well as directions to the test center.
If you registered for the CPACE–Video, you will receive a materials packet within three weeks of registering.
If you requested alternative arrangements, you will be contacted regarding the resolution of your request for accommodations and given important information about scheduling your test appointment.

To confirm your registration status for the CPACE–Written, select "Confirm or Modify Registration" and follow the instructions provided.

See "Confirming Your Registration" for more information about how to confirm your registration status and what to do if you are unable to confirm your registration status.

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Q.	How do I change my registration?
A.	See "Changing Your Registration" for details about (1) how and when you may change your CPACE–Written registration (e.g., your test date, test center, testing time), (2) how to change your submission deadline for your CPACE–Video registration, (3) how to withdraw your registration, and (4) how to correct or update personal information (e.g., your mailing address). [Top of Page]

Q.	*I did not receive an Authorization to Test. What should I do?*
A.	If you have not received your Authorization to Test within three business days of submitting your registration, contact Evaluation Systems (see "Contact Information"). [Top of Page]

Q.	*I lost my Authorization to Test. What should I do?*
A.	If you have lost your Authorization to Test, contact Evaluation Systems (see "Contact Information"). [Top of Page]

Q.	My name has recently changed and now does not match the name that appears on my identification. What should I do?
A.	See the identification policy in "What to Bring to the Test Center" for details about what you may be required to do or provide at the test center if the name on your identification differs from the name in which you registered. [Top of Page]

The Day of the Test

Q.	I was absent from the test administration. Will I receive a refund?
A.	If you are absent from the CPACE–Written, you will not receive a refund or credit of any kind. You will need to register and pay again to test at a future administration. [Top of Page]

Q.	If, after testing, I would like to submit a comment about my testing experience, how should I do that?
A.	If you have comments about the test center or the conditions under which you took the CPACE–Written, please submit your comments in a letter sent to Evaluation Systems at the address indicated in "Contact Information." Your letter should be received by Evaluation Systems no later than seven calendar days after your test date. [Top of Page]

Test Results and Score Reporting

Q.	When will my test results be available?
A.	See "Test Dates" for an overview of CPACE–Written test dates and CPACE–Video submission deadlines and their corresponding score report dates. See "Release of Your Test Results" for details about different ways in which your test results are made available to you. [Top of Page]

Q.	How will I receive my scores? Can I access my scores online?
A.	See "Release of Your Test Results" for details about different ways in which your scores are made available to you. For instance, if you register online you can sign up to receive your scores by email. [Top of Page]

How are tests scored, and how do I read my score report?

You will receive with your score report an explanation of how to read and interpret your test results. Also, you may access details about how to read and interpret your test results by selecting "Score Reporting." In addition, see "CPACE Passing Requirements" for information about how passing scores or standards for the test are established and "Program Overview" for information about test design.

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Q.	May I request a score verification?
A.	Yes, you may request a score verification for your responses to the constructed-response assignments for the CPACE–Written and your video response for the CPACE–Video. See "Requesting a Score Verification" for complete information about available score verification services. [Top of Page]

Q.	May I request additional copies of my test results?
A.	Yes. See "Requesting Additional Copies of Your Test Results" for complete information about how to request additional copies of your test results. [Top of Page]

Q.	By when must passing scores be applied toward California certification?
A.	See "CPACE Passing Requirements." [Top of Page]

Alternative Testing Arrangements

Q.	How do I request alternative testing arrangements for a disability?
A.	See "Registering for Alternative Testing Arrangements for the CPACE–Written" or "Registering for Alternative Testing Arrangements for the CPACE–Video" for complete information about how to submit a request for alternative testing arrangements for a disability (physical or other than physical). [Top of Page]

May I submit my request for alternative testing arrangements on the Internet?

No. After you register on the Internet for either the CPACE–Written or the CPACE–Video, you will need to submit by fax or U.S. mail your Alternative Testing Arrangements Request Form and any required documentation. See "Registering for Alternative Testing Arrangements for the CPACE–Written" and "Registering for Alternative Testing Arrangements for the CPACE–Video" for additional important information about how to request alternative testing arrangements.

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The last time that I tested, my request for alternative testing arrangements was granted. Do I need to resubmit the paperwork each time I register?

The Alternative Testing Arrangements Request Form must be submitted each time you register. The first time that you request alternative testing arrangements, you will need to submit all of the required documentation to support your request for accommodations. Evaluation Systems will keep your documentation on file for one year. If you register for subsequent CPACE–Written test dates or more than once for the CPACE–Video during that year, you need to complete your online registration and submit the correct payment and a completed Alternative Testing Arrangements Request Form only, as long as your condition and the requested accommodations have not changed.

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